How to Switch IT Support Provider Without Disruption
Changing IT provider does not have to be painful. This guide covers contracts, passwords, domains, Microsoft 365 access and documentation, with a practical handover checklist and timeline.
IT support for the East Durham coast
Seaham and Peterlee sit either side of the A19 between Sunderland and Teesside. Both towns have well established industrial estates and business parks, along with town centres full of independent shops, professional practices, health and care providers and hospitality businesses.
Cyber Fits is a family run IT company based just up the coast in Sunderland. We look after businesses of around 5 to 100 staff across Tyne and Wear and County Durham. We do not have an office in East Durham; we support you remotely day to day and come to you when a job needs hands on help.
Where East Durham businesses work
- Seaham Grange Industrial Estate. An established estate on the edge of Seaham with good access to the A19, home to a mix of national and local businesses.
- Spectrum Business Park, Seaham. A mix of office based and industrial companies across a range of industries.
- Peterlee's industrial estates. The North West Industrial Estate and other sites around the town are home to manufacturing, engineering and distribution businesses in modern single storey units.
- Town centres and villages. Seaham, Peterlee, Easington, Horden and Murton have many small businesses, from shops and cafes to dental practices, care homes and accountants.
The IT challenges we see
- Manufacturers with demanding customers. Firms on the industrial estates often supply larger businesses that ask about cyber security, and sometimes require Cyber Essentials. Production computers and networks also need to be kept running and kept apart from the office.
- Care and health providers. Care homes, dental practices and clinics handle health information, which is special category data under UK GDPR and needs extra protection. Some also need to meet NHS data security requirements.
- Small teams covering everything. In many smaller firms the owner or office manager is also the IT person. Backups, updates and security are easy to let slip when there is a business to run.
- Fraud and phishing. Fake invoices, fake supplier bank details and emails pretending to be from HMRC or a bank reach small businesses every day. Email filtering and a little staff training stop most of them.
Services we provide in Seaham and Peterlee
- Managed IT support: an outsourced IT department for one fixed monthly cost.
- Cyber security, email security and security awareness training.
- Microsoft 365 and backup and recovery.
- Networks and WiFi for offices, factories and customer areas.
- IT hardware and CCTV and access control.
- Business phones through Virtual Voice Office and business broadband through Cyber Fibre.
Getting started
We begin every new relationship with a free IT review. An engineer looks at your computers, network, Microsoft 365, security and backups, and talks to you about what is working and what is not. You get an honest, plain English summary and a fixed monthly price for looking after everything.
If you decide to go ahead, we document your systems, install our monitoring and security tools, fix the most urgent risks first and handle the handover from whoever looked after your IT before. Most of this happens remotely, with a visit to Seaham or Peterlee to meet your team and check the network and equipment in person. From then on, you have one number to call for anything IT related.
How remote and onsite support works
Call 0191 543 3432, email support@cyberfits.co.uk or log a ticket in our portal. Most issues are fixed remotely by an engineer who connects securely to the computer with your permission.
When a job needs hands on help, such as a hardware fault, new equipment, network or WiFi work, CCTV or an office move, an engineer drives down the A19 from Sunderland. Seaham and Peterlee are both within easy reach, and planned work can be booked around your opening hours or production. Our support hours are Monday to Friday, 8am to 5pm.
Why choose a Sunderland based team
- Close by. East Durham is a short drive from our base, so onsite visits are practical.
- A team you know. You deal with the same small group of engineers, who learn your systems.
- Plain English. We explain what is going on and what it will cost, without jargon.
- One local supplier. IT, networks, CCTV, phones and broadband from one company.
Book a free IT review for an honest look at your setup, security and backups, with clear priorities.
Areas we cover around Seaham and Peterlee
Seaham
Dawdon
Deneside
Westlea
Murton
Cold Hesledon
Peterlee
Easington
Easington Colliery
Horden
Shotton Colliery
Haswell
Blackhall
Including postcode districts SR7, SR8.