Technology stops most threats, but some always reach a person. Short, regular training and realistic phishing tests help your staff recognise scams, and a no blame reporting culture means problems are dealt with quickly.
Short online lessons on phishing, passwords, safe browsing and handling data, designed to fit around a busy working day.
Safe test emails that look like real scams. Anyone who clicks sees a short explanation of what they missed, not a telling off.
Reports show who has completed training and how the team responds to tests, so you can see improvement over time.
Plain English policies covering passwords, devices, email, remote working and what to do if something goes wrong.
A simple way for staff to report suspicious emails and a promise that we will look at them quickly and without judgement.
Security basics included when new people join, so good habits start on day one.
Email filters, endpoint protection and multi factor authentication stop most attacks. But criminals know this, so they increasingly target people directly: a convincing email from the boss asking for an urgent payment, a phone call claiming to be from IT, or a fake login page that looks exactly like Microsoft.
Training is not about making staff feel foolish or scared. It is about giving them the confidence to pause, check and ask when something feels wrong, and making sure they know exactly who to tell.
We provide training as part of our cyber security services, alongside the technical protections that catch most threats before people ever see them.
Training is most effective alongside email security and endpoint protection, so fewer threats reach your team in the first place.
We agree the approach with you and can run an initial simulated phishing test to see where your team is starting from.
Staff complete short online modules at a pace that suits your business, covering the threats they are most likely to see.
Regular simulated phishing emails keep awareness fresh, with instant feedback for anyone who clicks.
We share progress reports with you and adjust the training to focus on the areas that need it most.
Security awareness training teaches staff to recognise and respond to the cyber threats they are most likely to meet at work. For most small businesses, that means phishing emails, fake invoices, password theft, scam phone calls and mistakes with personal data.
Good training is short, regular and practical. A single long session once a year is quickly forgotten. A few minutes every month, combined with realistic tests, builds habits that last. We use VIPRE Security Awareness Training, which provides short online modules and simulated phishing campaigns that we set up and manage for you.
A simulated phishing campaign sends safe test emails to your staff that look like the scams they might receive: a missed delivery notice, a shared document or a password expiry warning. Nothing harmful happens if someone clicks. Instead, they see a short page explaining the clues they missed.
Over time, the reports show how many people click, how many report the email and how that changes. The aim is not to catch people out. It is to give everyone practice in a safe setting so they are ready for the real thing. We keep tests realistic but fair, and we agree the approach with you beforehand.
The most important outcome of training is not that nobody ever clicks a bad link. It is that when someone does, they tell someone straight away. A password reset within minutes of a mistake can prevent a serious incident; the same mistake hidden for a week can be very costly.
That only happens if staff trust that reporting will not get them into trouble. We encourage a no blame approach, give staff a simple way to report suspicious emails and respond quickly to every report. Thanking people for reporting, even when the email turns out to be harmless, is one of the most effective things a manager can do.
Policies help set expectations, but only if they are short and clear. We can help you put together plain English policies on acceptable use, passwords and multi factor authentication, using personal devices for work, remote working, handling personal data and reporting incidents. They also help if you are working towards Cyber Essentials, responding to a client security questionnaire or completing a cyber insurance application.
Directors and finance staff are often targeted specifically, because they can approve payments and have access to sensitive information. We can provide short briefings for leadership teams covering the threats aimed at them, the decisions that need to be made in an incident and the questions to ask about your security. The UK National Cyber Security Centre also publishes free guidance for small businesses that we can point you towards.
The benefit of training fades if it stops. We recommend short refresher modules through the year, regular simulated phishing tests that change over time and adding security to the induction for every new starter. We review the reports with you and focus future training on the areas where your team needs the most help.
Training works best alongside technical protections. Email security reduces how many scams reach inboxes. Endpoint protection catches malware if someone does open a bad attachment. Multi factor authentication protects accounts if a password is entered on a fake page. Together, these layers mean one mistake is far less likely to become a serious problem.
If you would like to make your team a stronger line of defence, get in touch or call us on 0191 543 3432.
Most modules take just a few minutes, so staff can complete them between other tasks. Short, regular training is more effective than one long annual session.
No. Anyone who clicks sees a short explanation of the clues they missed. The aim is to learn in a safe setting, and we encourage a no blame approach so people feel comfortable reporting real mistakes.
We usually recommend telling staff that simulated phishing tests will happen as part of training, without saying when. That keeps the tests realistic while being open and fair with your team.
Yes. We can help you put together short, plain English policies covering acceptable use, passwords, devices, remote working, data handling and incident reporting, tailored to how your business works.
Many cyber insurance applications ask whether staff receive security training. Having a training programme and reports showing completion can help you answer those questions accurately. Check your own policy for its specific requirements.
It depends on the plan you choose. Training can be included or added as a separate service. We will explain the options when we discuss your requirements.
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