For Cyber Fits clients

Get IT support

Something not working? Log a support request below, open the client portal or give us a call. For anything urgent, such as nobody being able to work or a suspected hack, please phone us.

Ways to get support

Call the helpdesk

Best for anything urgent. Monday to Friday, 8:00am to 5:00pm.

0191 543 3432

Client portal

Log and follow tickets, see your services and download documents.

Open the portal

Email support

Emails open a ticket for our team, so nothing gets lost.

support@cyberfits.co.uk

Log a support request

Tell us what is happening and how urgent it is. You will get an email with your ticket number.

First name

Last name (optional)

Work email

Use the email address we know you by.

Phone number (optional)

Business name

How urgent is it?

A questionA how to, a change or a small request Something is not workingOne person is affected, they can mostly work Several people affectedA team or a key system is struggling Business stoppedNobody can work, or you think you have been hacked

Short summary

What is happening?

Include any error messages and which computer or person is affected. Never send passwords.

Your request goes straight to our helpdesk. Read our privacy notice.

Think you have been hacked?

Call us straight away on 0191 543 3432. Do not turn the affected computer off, but do unplug its network cable or turn off its WiFi. If money has been sent to a fraudster, contact your bank immediately.

Not a client yet?

We are happy to help businesses that are not under contract with us where we can. Contact our team or book a free IT review.

Phones or broadband fault?

Virtual Voice Office and Cyber Fibre customers can use this form too, or call 0191 543 3432. Virtual Voice Office is also on 0191 543 3488.