IT support for Teesside businesses

IT support across the Tees Valley

Teesside is changing fast. Alongside its long history in chemicals, steel and engineering, it now has a growing digital and creative sector, major clean energy and manufacturing projects, and new government offices. That mix creates a lot of small and medium sized businesses that depend on their IT and need it looked after properly.

Cyber Fits is a family run IT company based in Sunderland. We look after businesses of around 5 to 100 staff across the North East, and Teesside is towards the southern edge of the area we cover. We will be honest about that: we do not have an office on Teesside, and visits involve a drive down the A19. In practice, most support is delivered remotely, and we plan onsite visits so the distance does not get in the way.

Where Teesside businesses work

• Middlesbrough's Boho Zone. The town's digital, creative and business hub, home to software, games and creative companies, supported by Teesside University's work with the digital sector.
• Teesworks, Redcar. The former Redcar steelworks site, now part of the Teesside Freeport and being developed for clean energy and advanced manufacturing, including offshore wind manufacturing. A large supply chain of engineering and service businesses is growing around it.
• Stockton on Tees and Thornaby. Office based firms in the town centre and on the business parks, plus manufacturing and logistics businesses across the borough.
• Darlington. Home to the Darlington Economic Campus, where HM Treasury and other government departments have a base, as well as many professional services and engineering firms.
• Teesside International Airport. A business park is being developed on the south side of the airport as part of the freeport.

The IT challenges we see on Teesside

• Supply chain security. Businesses supplying energy, process industry, manufacturing and public sector customers are routinely asked about cyber security, and many contracts expect Cyber Essentials.
• Industrial and office systems together. Engineering and manufacturing firms need office IT, CAD workstations and shop floor equipment that work reliably, with production networks kept separate from email and the internet.
• Fast growing digital firms. Young technology and creative businesses need Microsoft 365, devices and security that grow with them, without slowing the team down.
• Teams spread across sites. Many Teesside businesses have staff on client sites, at home and in the office, which makes secure remote access and good device management essential.

Services we provide on Teesside

• Managed IT support: helpdesk, monitoring, updates and planning for one fixed monthly cost.
• Cyber security and endpoint protection, with help preparing for Cyber Essentials and answering customer questionnaires.
• Microsoft 365 and cloud services for teams working across sites.
• Backup and recovery for servers, files and Microsoft 365.
• Networks and WiFi and IT projects such as office moves, server replacements and network upgrades.
• Business phones through Virtual Voice Office.

Through our sister brand Virtual Voice Office we can also provide internet based phones for Teesside teams, which is worth considering now that BT is switching off the old analogue telephone network, with completion due by the end of January 2027.

How remote and onsite support works on Teesside

Most day to day problems are fixed remotely. Your team calls 0191 543 3432, emails support@cyberfits.co.uk or logs a ticket, and an engineer connects securely to the computer with permission. Because our monitoring tools let us see problems such as failing disks or missed updates early, many issues are dealt with before anyone notices.

For work that needs someone on site, such as new equipment, network installations or a server replacement, we plan visits in advance and group jobs together so the travel is used well. For urgent hardware faults we will agree the best approach with you, which may include keeping a spare device ready configured on site. Our support hours are Monday to Friday, 8am to 5pm.

Why consider a Sunderland based team?

• Still local. We are a North East company and Teesside is within reach for planned and urgent visits.
• A small team you know. You deal with the same engineers, who learn your business.
• Security as standard. Managed antivirus, multi factor authentication and monitored backups are part of how we set clients up.
• Honest about fit. If your business needs very frequent onsite visits, we will tell you whether we are the right choice.

Book a free IT review and we will look at your setup, security and backups, and talk honestly about how support would work for your location.

Areas we cover around Teesside

Including postcode districts TS1, TS2, TS3, TS4, TS5, TS7, TS8, TS10, TS15, TS17, TS18, TS19, TS20, TS22, TS23, DL1, DL2, DL3.