IT support for Durham businesses

IT support for a city of professional firms

Durham is a small city with a large professional services community. Solicitors, accountants, surveyors, architects, financial advisers and consultancies sit alongside the university, the county council and a steady stream of technology and science businesses. Most of them are small teams handling information their clients expect to be kept confidential.

Cyber Fits is a family run IT company based in Sunderland, up the A690 from the city. We look after businesses of around 5 to 100 staff across County Durham, and we do it with a strong focus on security, backups and doing things properly. We do not have an office in Durham; we come to you when a job needs it and support you remotely the rest of the time.

The IT challenges we see in Durham

• Compliance and client expectations. Law firms answer to the Solicitors Regulation Authority, accountants to their professional bodies, and every business holding personal data to UK GDPR. Clients, lenders and insurers increasingly ask what security you have in place, and many firms want to work towards Cyber Essentials to show it.
• Business parks on the edge of the city. Aykley Heads, a short walk from the railway station, is being developed as a business district and already hosts a number of office based firms. Belmont Business Park, close to junction 62 of the A1(M), mixes offices with trade and service businesses. Both rely on a decent connection, a well designed network and secure access for staff working away from the office.
• Science and technology spinning out of the university. Durham University and NETPark, the science park at Sedgefield run by Business Durham, have helped create a cluster of research led companies. These firms often handle valuable intellectual property and face security questions from customers and funders.
• A spread out county. Many Durham businesses have staff in the city and across the county, from Spennymoor and Newton Aycliffe to Bishop Auckland, or working from home in villages where broadband varies a lot. Cloud tools and good remote access matter here.

Services we provide in Durham

• Managed IT support for one fixed monthly cost: helpdesk, monitoring, updates, planning and onsite visits.
• Cyber security: endpoint protection, email security, multi factor authentication and staff training, plus help preparing for Cyber Essentials.
• Microsoft 365 set up securely, with sensible permissions on SharePoint and OneDrive so confidential files are only seen by the right people.
• Backup and recovery for Microsoft 365, practice systems and servers, with test restores so you know your data can come back.
• Networks and WiFi, IT hardware and IT projects such as office moves and server replacements.
• Business phones through Virtual Voice Office and business broadband through Cyber Fibre.

For larger firms with several offices around the county, we can link sites securely, standardise how computers are set up and give everyone the same access to files and systems wherever they are working.

How remote and onsite support works in Durham

Most issues are resolved remotely. Your team calls 0191 543 3432, emails support@cyberfits.co.uk or logs a ticket, and an engineer connects securely to the affected computer with the user's permission. For many everyday problems that is the quickest route to getting back to work.

For hardware faults, new equipment, network changes or anything else that needs hands on help, an engineer travels from Sunderland. Durham is close enough that visits are routine, and we can plan larger jobs, such as replacing a server or rewiring an office, around your diary. Our support hours are Monday to Friday, 8am to 5pm.

Why a Sunderland based team suits Durham businesses

• Security first. We set every client up with sensible protections as standard, including managed antivirus, multi factor authentication and monitored backups, rather than treating security as an optional extra.
• The same people every time. A small team means you get to know your engineers, and they get to know your systems, your software and your staff.
• Close by. We are near enough to visit when it matters, without the cost and delay of a provider based further away.
• Clear, fixed pricing. Every plan is quoted on your actual setup and rolled into one monthly cost, so there are no surprise bills.

To see where your business stands, book a free IT review. We will check your security, backups and devices and give you a plain English summary with practical next steps.

Areas we cover around Durham

Including postcode districts DH1, DH6, DH7, DL5, DL14, DL16.