IT support for Newcastle businesses

A local IT partner for Newcastle firms

Newcastle is the commercial heart of the North East, with a large professional services sector, two universities and a growing technology scene. Many of the firms that make up that economy are small and medium sized businesses that rely completely on their IT but do not have an IT department of their own.

That is who Cyber Fits works for. We are a family run IT company based in Sunderland, a short drive down the A1231 and A19, and we look after businesses of around 5 to 100 staff across Tyneside. We do not have a Newcastle office and we will not pretend to: what we offer is a small, local team that can be with you in person when needed and is on the end of the phone the rest of the time.

The IT challenges Newcastle businesses face

• Professional firms handling sensitive data. Solicitors, accountants, financial advisers and consultancies around the Quayside, Grainger Town and the city centre hold confidential client information and move money. They are a favourite target for phishing and invoice fraud, and their clients and insurers increasingly ask what security they have in place.
• Hybrid working. Many Newcastle teams split their week between the office and home, or between the city and clients' sites. That needs Microsoft 365, Teams and file access set up so it is easy for staff and safe for the business, with multi factor authentication and managed devices.
• Growing technology and science businesses. Newcastle Helix, the innovation district beside the city centre, is home to The Catalyst, which houses the National Innovation Centres for Data and for Ageing alongside private companies. Young firms in and around the city need IT that scales as they grow, often with customers asking security questions from the start.
• Older buildings and changing offices. A lot of Newcastle's office space is in older and listed buildings where WiFi and cabling are harder to get right. Firms moving into new space, or downsizing after a move to hybrid working, need networks, phones and broadband planned properly.

Services we provide in Newcastle

• Managed IT support: an outsourced IT department for one fixed monthly cost, covering helpdesk, monitoring, updates and planning.
• Microsoft 365: setup, migration, licensing and management of email, Teams, SharePoint and OneDrive, all configured securely.
• Cyber security, email security and security awareness training to cut the risk of phishing and payment fraud, plus help preparing for Cyber Essentials.
• Backup and recovery for Microsoft 365, files and servers, with regular test restores.
• Networks and WiFi and IT projects such as office moves, refits and server replacements.
• Business phones through our sister brand Virtual Voice Office, ideal for teams that work between the office and home.

How remote and onsite support works in Newcastle

Most day to day problems are fixed remotely. Your team calls us on 0191 543 3432, emails support@cyberfits.co.uk or logs a ticket, and an engineer connects securely to the computer with their permission. That is usually much quicker than waiting for someone to arrive.

When a job needs hands on help, such as new equipment, cabling, a WiFi survey or a faulty firewall, an engineer travels up from Sunderland. City centre parking and access can be awkward, so we plan visits around your building and, for planned work, can come in early or arrange times that cause least disruption. Our support hours are Monday to Friday, 8am to 5pm.

Why use a Sunderland based team for Newcastle IT support?

Newcastle has no shortage of IT companies. Here is what we think makes us worth talking to.

• A small team you get to know. You will deal with the same engineers, who learn your systems and your people. No call centre and no passing you between departments.
• Close enough to visit. We are near enough to come to you when it matters, and our clients across Tyne and Wear, County Durham and Teesside are mostly within an hour of us.
• Built for smaller businesses. Our plans are designed for firms of around 5 to 100 staff, priced per user so the cost grows with you.
• One supplier for IT, phones and broadband. With Virtual Voice Office and Cyber Fibre, we can look after your phones and internet connection too, so there is no finger pointing between suppliers.

The best way to find out whether we are a good fit is a free IT review. We look at your current setup, listen to what is frustrating your team and give you an honest summary, whether or not you go on to work with us.

Areas we cover around Newcastle upon Tyne

Including postcode districts NE1, NE2, NE3, NE4, NE5, NE6, NE7, NE13, NE15.