Business WiFi Tips: How to Fix Slow and Patchy Office WiFi
A plain English guide to better office WiFi, covering where to put access points, which frequency bands to use, what WiFi 6, 6E and 7 actually change, and when a cable is the better answer.
What is managed IT support?
Managed IT support is an arrangement where an outside company takes responsibility for your technology for a fixed monthly fee. Rather than paying by the hour whenever something breaks, you pay a predictable amount and the provider looks after your systems all the time: answering questions, fixing faults, keeping things updated and planning ahead.
The difference from break fix support is incentive. When an IT company is paid per callout, problems are its income. When it is paid a fixed fee, problems are its cost, so it works hard to prevent them. That is better for everyone.
Who managed IT support suits
It suits businesses that rely on computers every day but do not have, or do not want, an in house IT team. Typical clients have between 5 and 100 staff, one or more offices and a mix of office based and hybrid workers. If you currently rely on a member of staff who is "good with computers", or on a friend who helps out, managed support takes that pressure off them and gives you proper cover.
If you already have an IT person, we can work alongside them, taking on the helpdesk, out of hours tasks or security tools so they can focus on bigger projects.
How our support works day to day
- Raise a request by phone on 0191 543 3432, by email to support@cyberfits.co.uk or through the client portal.
- We pick it up, set a priority based on how many people are affected and keep you informed as we work on it.
- We fix it remotely where we can, or book an engineer visit if it needs hands on help.
- We learn from it, noting what happened in your documentation so it is quicker to solve if it ever happens again.
Why North East businesses choose Cyber Fits
We are deliberately local. Our team is based in Sunderland and our clients are mostly within an hour of us, which means we can be on site when it matters and we understand the businesses we work with. You will get to know our engineers by name, and they will get to know your systems.
We also keep things simple. One fixed monthly cost, written plans that say what is included, and honest advice, including telling you when you do not need to spend money.
One partner for IT, phones and broadband
Through our sister brands we also provide business phone systems with Virtual Voice Office and business full fibre broadband with Cyber Fibre. Having one company responsible for your IT, phones and internet connection means no finger pointing between suppliers when something goes wrong.