IT support for Sunderland businesses

Local IT support from a Sunderland team

Cyber Fits is a family run IT company that was started in Sunderland by two brothers. Our team lives and works on Wearside, and our clients are mostly within an hour of us. For businesses in the city that means you are dealing with people who know the area, can get to you without a long journey and will still be here next year.

We work with businesses of around 5 to 100 staff: solicitors and accountants, dental and lettings businesses, engineering firms, charities and independent shops. Most do not have an IT person of their own, or have one person who has become "the IT person" on top of their real job. We take that weight off them.

The IT challenges we see in Sunderland

Sunderland has a very mixed business base, and the IT problems we are asked to solve reflect that.

• Office firms on the business parks. Doxford International Business Park, at the junction of the A19 and A690, is one of the largest office parks in the region and is home to everything from national companies to small professional practices. Sunderland Enterprise Park off Wessington Way has a similar mix of office and light industrial units. These firms tend to need reliable Microsoft 365, secure remote access for hybrid staff and solid cyber security.
• A changing city centre. Riverside Sunderland, on the former Vaux brewery site, has brought new Grade A offices such as The Beam and City Hall, and the Sheepfolds area near the Stadium of Light is being regenerated too. Businesses moving into new space need networks, WiFi, phones and broadband set up properly from day one.
• Manufacturing and the automotive supply chain. The Nissan plant and the International Advanced Manufacturing Park (IAMP) next to it have made Wearside a centre for automotive and advanced manufacturing. Suppliers are increasingly asked by their customers to show good security, and they need shop floor computers that simply keep working.
• Small teams with big responsibilities. Many Sunderland businesses hold sensitive client data, such as legal files, financial records or patient notes, without anyone whose job it is to protect it. Phishing emails and invoice fraud are the problems we deal with most often.

Services we provide in Sunderland

Everything can be combined into one fixed monthly support plan, so you know what you are paying.

• Managed IT support: a helpdesk your team can call, proactive monitoring, updates and planning, so you have an IT department without employing one.
• Cyber security: endpoint protection, email filtering, multi factor authentication and staff training, plus help preparing for Cyber Essentials.
• Microsoft 365: setup, migration and management of email, Teams, SharePoint and OneDrive, configured securely.
• Backup and recovery: backups of your files, Microsoft 365 data and servers, with test restores so you know they work.
• Networks and WiFi and IT hardware: office networks, firewalls and WiFi, plus laptops and desktops sourced and set up before they reach your desk.
• CCTV and access control and websites for businesses that want one local supplier.

Through our sister brands we also provide business phones with Virtual Voice Office and business broadband with Cyber Fibre, so your IT, phones and internet connection come from one place.

How remote and onsite support works

When something goes wrong, call us on 0191 543 3432, email support@cyberfits.co.uk or log a ticket in our portal. Most problems, such as a stuck Outlook, a password reset or a printer that has stopped working, can be fixed remotely. With your permission, an engineer connects securely to the computer and fixes it while you watch, which is usually the quickest option for you.

Some jobs need someone on site: a failed switch, a new starter's desk, a WiFi upgrade or a server that will not start. Because we are in Sunderland, getting an engineer to an office in the city centre, at Doxford or on an industrial estate is straightforward. Our support hours are Monday to Friday, 8am to 5pm.

Why choose a Sunderland based IT company

There are plenty of IT companies that will support you from a call centre somewhere else. We think local support works better for smaller businesses, for a few simple reasons.

• You know who you are talking to. You speak to the same small team who know your systems and your people by name.
• We can be there in person. When something needs hands on help, it is a short drive rather than a booked visit next week.
• We understand local businesses. We know the business parks, the broadband in different parts of the city and the kind of firms that operate here.
• Plain English and honest advice. We will tell you when you do not need to spend money, and explain clearly when you do.

If you would like to see where your IT stands, book a free IT review. We will look at your setup, security and backups, and give you a plain English summary of what we found.

Areas we cover around Sunderland

Including postcode districts SR1, SR2, SR3, SR4, SR5, SR6.