Through our sister brand Virtual Voice Office, we provide hosted VoIP phone systems for businesses of all sizes: desk phones, mobile and desktop apps, call queues and call recording, all managed by a local team.
Business desk phones, for example from Yealink, that plug into your network and arrive set up with your extensions and numbers.
Make and take business calls on a mobile or computer using your business number, so home and hybrid working just works.
Route calls to the right team, ring several phones at once or in order, and hold callers in a queue rather than letting them ring out.
Voicemails arrive in your inbox as audio files, so messages are never missed and can be dealt with from anywhere.
Record calls for training, quality or compliance, with recordings stored securely and easy to find.
Move your existing numbers across when you switch, so customers keep calling the numbers they already know.
Virtual Voice Office is the business phone brand of Cyber Fits Solutions Limited, the same company behind Cyber Fits. It provides hosted VoIP phone systems, business landlines, IP desk phones and team plans for businesses, with the same local, friendly support you get from Cyber Fits.
Because your phones, IT and network are looked after by one company, there is no finger pointing between suppliers when call quality drops or a phone stops working. We can check the phone system, the network and the internet connection together.
You can see plans and features on the Virtual Voice Office website or call the team on 0191 543 3488.
Plans, features and prices are on the Virtual Voice Office website. Virtual Voice Office is the business phone brand of Cyber Fits Solutions Limited.
We talk about how calls come in, who answers them, where your team works and which numbers you need to keep.
You get a clear proposal covering the plan, handsets, call routing and number transfer.
We configure the system, deliver phones ready to use and arrange the move of your numbers with minimal disruption.
We show your team how everything works and handle changes and support from then on.
VoIP stands for Voice over Internet Protocol, which simply means making phone calls over an internet connection rather than over traditional copper phone lines. A hosted VoIP system runs in secure data centres rather than in a box on your office wall, so there is no on site phone system to maintain, repair or replace.
Your team can make and receive calls on desk phones, on a mobile app or on a computer, all using your business numbers. Calls can be transferred between people wherever they are, and changes such as adding a new starter or changing opening hours can be made quickly without an engineer visit.
The UK's traditional analogue phone network, known as the PSTN, and ISDN digital lines are being retired and replaced with digital, internet based services. BT has set 31 January 2027 as the deadline for completing the move, after an earlier target was pushed back to give customers more time.
If your business still uses traditional phone lines or ISDN, now is the time to plan the switch. It is not only phones that are affected. Alarm systems, lift emergency lines, card payment terminals, franking machines and door entry systems sometimes use phone lines too, so it is worth checking anything plugged into a phone socket. We can help you identify what you have and plan the move, so nothing stops working unexpectedly.
A hunt group rings a set of phones, either all at once or in turn, so calls are answered by whoever is free. A call queue holds callers with a message or music until someone is available. Together they mean fewer missed calls and customers reaching the right person.
The apps turn a mobile or computer into a business extension. Staff working from home, on the road or on site can take calls on the business number without giving out their personal mobile number.
Voicemails are emailed as audio files, so they can be picked up from anywhere and forwarded to the right person. Call recording helps with training, resolving disputes and meeting regulatory requirements in some industries. If you record calls, you need to tell callers and handle recordings in line with UK data protection law, and we can help you set up suitable announcements.
In most cases you can move your existing geographic and non geographic numbers to the new system through a process called number porting. We manage the transfer with your current provider and arrange the switch at a sensible time.
Virtual Voice Office offers team plans designed for businesses that want every member of staff on the same system, with features such as call queues, hunt groups and reporting. Plans and pricing are shown on the Virtual Voice Office website, and the team will help you choose the right mix for your business.
VoIP call quality depends on your internet connection and office network. Poor WiFi, a congested connection or a badly configured router can cause choppy calls. Because we also look after networks and WiFi and provide business broadband through our sister brand Cyber Fibre, we can make sure the whole path from desk phone to internet is set up properly, including prioritising voice traffic and adding a 4G or 5G backup connection if needed.
With a hosted system, your phones are not tied to your office. If you cannot get into the building because of bad weather, a power cut or another problem, calls can be answered on mobiles and laptops instead. That makes hosted phones a useful part of any business continuity plan.
Hosted VoIP suits most small and medium sized businesses, particularly those with staff who work from home or move between sites, those with more than one office, and those whose old phone system is reaching the end of its life. Before recommending it, we check that your internet connection and network can carry calls reliably, and we look at anything else that currently uses a phone line. If your connection needs improving first, we will tell you.
Virtual Voice Office is run from the North East by the same team as Cyber Fits. When you need a change or something is not working, you speak to people who know your setup. Visit the Virtual Voice Office website to see plans, call 0191 543 3488, or contact Cyber Fits if you would like to talk about your phones alongside your IT.
Real words from North East businesses we look after.
“We were missing calls with our old system. Since switching to Cyber Fits VoIP, calls are routed properly and customers get through to the right person straight away. It feels like a proper business phone system, not just an app.”
Phone systems are provided by Virtual Voice Office, the business phone brand of Cyber Fits Solutions Limited. It is the same company as Cyber Fits, so your phones and IT can be supported together.
In most cases, yes. Existing numbers can usually be moved to the new system through number porting. We manage the process with your current provider and arrange the switch at a sensible time.
BT has set 31 January 2027 as the deadline for moving customers off the traditional analogue phone network and ISDN. If your business still relies on these lines, it is worth planning the move now.
Yes. Mobile and desktop apps let staff make and receive calls using the business number wherever they are, without sharing their personal mobile number.
Hosted VoIP uses IP desk phones that connect to your network. Depending on the model, some existing IP phones may be reusable, while traditional analogue handsets usually need replacing. Some teams choose to use apps instead of desk phones.
Plans and pricing are on the Virtual Voice Office website at virtualvoice.uk/business, or you can call the team on 0191 543 3488 for a quote tailored to your business.
Full fibre broadband and leased lines from our sister brand Cyber Fibre, supported alongside your IT.
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