IT support for Gateshead businesses

IT support for Gateshead's working estates and offices

Gateshead has one of the most concentrated business communities in the North East. Team Valley Trading Estate alone is widely reported to be home to hundreds of companies, from manufacturers and trade counters to distribution firms and office based businesses. Add the town centre, the Quays and the MetroCentre area, and there are a great many small and medium sized businesses that rely on their IT every working day.

Cyber Fits is a family run IT company based just down the road in Sunderland. We look after businesses of around 5 to 100 staff across Gateshead and the rest of Tyneside, supporting them remotely day to day and visiting when a job needs hands on help. We do not have a Gateshead office, but the drive to Team Valley is a familiar one.

The IT challenges Gateshead businesses face

• Offices and warehouses on one site. Many Team Valley firms have an office, a warehouse or workshop and a trade counter under one roof. That means WiFi that reaches the far end of the unit, handheld scanners and label printers that stay connected, and an office network kept separate from shop floor and guest devices.
• Systems that cannot stop. When stock control, order processing or a production line depends on a server or a cloud system, downtime costs money by the hour. Monitoring, good backups and a plan for failures matter more than in a typical office.
• Older equipment that has grown over time. Long established businesses often have a mix of old PCs, a server in a cupboard and a network nobody fully understands. Documenting it and replacing the riskiest pieces first makes everything more reliable.
• Security questions from customers. Larger customers increasingly ask suppliers about cyber security in tenders and onboarding forms, and some expect Cyber Essentials. Invoice fraud and fake payment requests are a real risk for any business that buys and sells on account.

Services we provide in Gateshead

• Managed IT support: helpdesk, monitoring, updates and planning for one fixed monthly cost.
• Networks and WiFi: office and warehouse WiFi, switches, firewalls and separate networks for staff, guests and equipment.
• Cyber security and email security to reduce the risk of ransomware and payment fraud, plus help preparing for Cyber Essentials.
• Microsoft 365 and backup and recovery, so email, files and key systems are protected and recoverable.
• IT hardware: new computers, laptops and servers sourced, built and configured before they arrive.
• CCTV and access control for units, yards and offices.
• Business phones with Virtual Voice Office and business broadband with Cyber Fibre.

Gateshead is not only industrial estates. The town centre, the Quays and areas such as Low Fell and Whickham have plenty of professional practices, health and care providers, shops and hospitality businesses, and we support them in exactly the same way.

How remote and onsite support works in Gateshead

Most problems are fixed remotely. Call 0191 543 3432, email support@cyberfits.co.uk or log a ticket in our portal, and an engineer will connect securely to the computer with your permission and sort it while you carry on with your day.

When something needs hands on help, such as a failed switch, a WiFi dead spot in the warehouse, a new starter's desk or a server replacement, an engineer comes over from Sunderland. Gateshead is close enough that onsite work is routine, and planned jobs can be arranged at times that suit your shifts and opening hours. Our support hours are Monday to Friday, 8am to 5pm.

Why a Sunderland based team makes sense for Gateshead

• Close by. We are a short drive away, so being on site when it matters is easy to arrange.
• Experience beyond the office. We look after networks, WiFi, CCTV and phones as well as computers, which suits businesses with workshops, warehouses and yards.
• A small team that knows you. You speak to engineers who know your setup, not a call centre reading from a script.
• One supplier. IT, phones, broadband and CCTV from one local company means one number to call and nobody blaming someone else.

Start with a free IT review. We will look at your network, devices, security and backups and give you an honest, plain English summary of what needs attention.

Areas we cover around Gateshead

Including postcode districts NE8, NE9, NE10, NE11, NE16, NE21, NE39, NE40.